1. Grievance Officer

• Legal / business name: Bhargav Kotadiya
• Studio / website name: Okay Bhargav Animation Studio
• Email: okaybhargav@gmail.com
• Phone: +91 79848 88826
• Business hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
• Physical address: Rajkot, Gujarat, India
• Grievance Officer: Bhargav Kotadiya, Grievance Officer

2. What you can report

• Payment deducted but credits not added.
• Duplicate payment, failed payment, refund, or invoice issue.
• Download access, corrupted file, wrong asset, or account support issue.
• License, copyright, privacy, misuse, or takedown request.
• Any concern about misleading pricing, service delivery, or website information.

3. How to raise a complaint

• Email okaybhargav@gmail.com from your registered email address.
• Include your full name, phone number, registered email, page or asset URL, payment ID or order ID, amount, date, screenshots, and a clear description of the issue.
• For urgent payment or account issues, call or WhatsApp +91 79848 88826 during business hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.

4. Timelines

We aim to acknowledge customer complaints within 48 hours of receiving complete details.

We aim to resolve grievances within one month, unless the matter requires information from banks, payment gateways, legal parties, copyright owners, or third-party service providers.

5. Escalation

If a complaint is not resolved, reply to the same email thread with the word Escalation in the subject and include the previous ticket details, payment reference, and latest concern.

We may request additional proof or identity confirmation before changing account, payment, refund, license, or ownership records.